Monday, January 28, 2013

Biggest gifts are under the brown stones

Early in my career during a conversation about seeking major gifts a veteran fundraiser once told me “picture a rocky riverbed filled with softball size river stones as far as you can see.” 
                                                        
Each stone represents a gift prospect," he continued. "And all you have to do is go to a stone, pick it up and turn it over. If there is money under it great – if not, then put it down and pick up the next one.  You never know what you will find under a rock until you turn it over. Just keep turning over rocks. It really is pretty simple.”
That example has stuck with me over the years for several reasons. It serves as a reminder of two important and often overlooked facts;
  • Successfully seeking big gifts is not rocket science
  • Seeking big gifts, in its basic form, is a systematic process.
Surveying the many stones in the riverbed - they all look the same. So many stones. Where to begin. Which stones to turn over first. Do you work back and forth across the bed of rocks or up and down? The sheer number of stones that must be turned over can be overwhelming.
If through trial and error you discovered that the brown stones have more money under them than the red ones, the red ones more money than the tan ones and the grey ones have no money at all, then the task would be fairly straightforward. Turn over all the brown stones first!  Then the red ones and save the tan stones for last and don't waste time with the grey ones.  But, how do you discover the color code in the first place?

" I don't know who to ask" or "I don't know what to ask for" these and similar phrases are common in organizations that don't have major gift programs. Information that you need and don't have doesn't suddenly become known because we want or need it.

The process of sorting out "who" and "how much" is commonly known as "screening and rating" of donors. 
You need a conscious and thoughtful screening and rating plan to identify which "stones" are most likely to produce big gifts and the gift size.
Generally speaking there are three methods of screening and rating donors. Broadly speaking these methods are:
  • Internal Screening & Rating
  • Electronic Screens/Prospect Research
  • Peer Screening & Rating
Screening & rating based on your internal information that normally includes;
  • Giving History
  • Call reports/Anecdotal information
  • Personal Knowledge
Using this internal screening and rating information your organization can draw certain conclusions from the information that you have on hand. Most everyone in the community knows or thinks they know who are the more wealthy members of the community. However, the fact remains: " You don't know what you don't know."

To go beyond internal screening and rating based on information that you already have you may consider "electronic screening" or individual prospect research for addition information. It is absolutely amazing what these services can discover. 

Visit The Association of Professional Researchers for Advancement website here to learn about the wide variety of professional services offered from prospect researchers. Personally I have used the electronic screening company WealthEngine in the past and found them to be helpful.

If professional services are beyond your reach then consider Peer Screening and Rating.

Gather a small representative group of your constituents (6-8) for the systematic examining of each potential donor and the goal is to gain consensus on the estimated donor value to your organization. Each donor will be evaluated in 2 ways;

  1. Likelihood to give to your organization
  2. How much they are able to give

Key to the process is a clear understanding of and the difference between screening and rating:

  • A prospect is screened according to their propensity (an innate inclination; a tendency) to give to your organization.
  • A prospect is rated according to their capacity (the maximum or optimum amount that can be given) to give to your organization. 
Create a screening scale similar to the one pictured below.
                                             

Use a rating scale like the one below. Plug in appropriate dollar amounts for your organization.
                                   


Using these scales your representative constituent group process will yield screening and rating results that will look something like below for each donor prospect.

Screening
Rating
A
2
Definite gift/ $2500
B
4
Very likely gift/$500
B
2
Very likely gift/$2500
A
1
Definite gift/$10,000+
C
3
Likely gift/$1000
C
3
Likely gift/$1000
D
1
Not likely to give /$10,000+


With these screening and rating results your work can be ordered in such away to yield the greatest results first. For example you may choose to begin with the A-1&2"s first then the B-1&2's, then C-1&2's, then A-3&4's etc. Eventually working with all of your potential donors in an orderly way.

P.S.  When you create representative constituent groups you have also created cultivation points, face time, and donor involvement! So much in our business have overlapping benefits. 




Monday, January 21, 2013

6 Steps can lead to more major gifts in 2013


“I have another $1.6 million in other places” he said.
My heart leapt at his words. Quick mental math told me this could be a gift worth more than $3 million!  
We have all heard of really big gifts that come “over the transom,” out of nowhere. I even have a couple of stories myself.  However, the truth is, really big gifts from “over the transom” are too few and too far between to hang your hat on or even worse – your budget.
Really big gifts don’t happen every day.  But, big gifts can happen more often than you may think. The steps leading to big gifts include;
  1. Identifying prospects
  2. Qualifying the donor
  3. Donor cultivation
  4. Making the “ask”
  5. Gift design 
  6. Stewarding the gift 
Circumstances of time and place can make the specifics of each step vary, but make no mistake about it big gifts are the result of intentional actions, keen listening and good fortune (No pun intended).
What is intentional action? Specific actions designed to accomplish each of the 6 steps listed above in a organized, managed process. Consider that about 85% of all philanthropy in the USA comes from private individuals - NOT corporations like many people believe. It is clear that big gifts should be on the radar screen of all donor supported nonprofit organizations.

Intentional action, some call it "moves management,"  is the proven path to "big gifts." Regardless of the name, when more than 80% of charitable giving comes from 20% of the donors or less - asking for major gifts is the way to go. An anonymous survey respondent to the Nonprofit Research Collaborative, Summer/Early Fall 2011 may have said it best: 
"I used to have four people working for me and all of them have been laid-off. This means that our board has had to take on greater responsibility in fundraising. We have limited resources for fundraising so asking for major gifts is the most time-efficient way to do fundraising."
Common barriers to establishing major gift programs involve "I don't know ...... who to ask, how to ask, when to ask, how much to ask forand on and on and on...." 
Learning from your peers is a great way to go. 
==> By joining your local AFP chapter, low cost or no cost training may be available.  
==> Another more focused approach for your organization to establish a major gift program can include seeking the specific training, knowledge, and guidance designed for your organization that a consultant can offer.

Whichever way you decide to go - an organized, managed, major gift program and the significant funding it can provide can transform your organization forever!  

Wednesday, January 16, 2013

The benefits of making it easy.

Non-profits should consider being Square (or something like it.) Here's why?

About 8 years ago while boarding a flight from Oklahoma City to Tucson I found myself standing next to an Executive Vice President from Sonic, the drive-in fast food company. Knowing that Sonic was among the first fast food outlets to test using credit cards I took the opportunity to ask how that had worked in a notoriously profit thin industry. 
Smiling, he said. ”Our average ticket went from a little less than $3.00 per ticket to almost $8.00 per ticket!” 
Remarkable evidence of 2 key points:
  •  More and more people are carrying less and less cash 
  • A striking example of the business axiom: Make it easy for your customers to give you money! 
What does this have to do with Why Nonprofits being Square? 
Square is a postage stamp sized adaptor that plugs into a smart phone and allows you to accept credit card payments on the spot! 
I saw this nifty little device in action recently in a local park. The Lupus Foundation of Southern Arizona was holding their annual “Loop the Loop for Lupus” walk and selling raffle tickets for a new car. The car raffle tickets cost was $25 each. More cash than many people carry - especially at a walk! 
More than 75% of the raffle tickets sold was via credit card avoiding lost sales because of a lack of cash. Now with the swipe of a credit card, approval code, an approval signature written by finger tip, and a receipt sent to the buyer’s smart phone - all at internet speed. 
While visiting www.square.com I learned that simply by signing up Square will send you the postage stamp sized card scanner AND the software application all absolutely free. The cost per transaction is nominal considering the portability and the opportunity to increase ticket/event sales in remote locations. 
Nonprofit organizations be Square(or something like it) and make it easy for your donors to give you money!

Friday, January 11, 2013

Looking back at 2011.... How have you changed?


Reading "The Nonprofit Research Collaborative" from September 2011 the following quote forecast the need to adapt to a "new reality":

“While the survey numbers may seem okay at first, the reality is that giving levels were
much higher in 2007 before the recession. With many economists predicting a flat
economy for several more years, charities face a very challenging environment in the
near future, with fewer funds available while the demand for services and programs
remains quite high. This is the new reality charities will have to address.”
Andrew Watt, FInstF
President and CEO
Association of Fundraising Professionals (AFP)

To deal effectively with this "new reality" charitable organizations must re-examine and make improvements aimed at greater results by; 
  • Improving communication
  • Refining skills in fundraising
  • Improving program deliver and organizational effectiveness across the board
self re-examination and assessment takes an investment. The investment can take a variety of forms including optimizing time (staff & volunteer), sharpening skills and acquiring new ones (again, staff & volunteers), and at times seeking outside advice

Some investments require only time others require time and moneyBoth of which are in short supply in most nonprofits. Take advantage of "free" whenever you can. That means this is a good place to visit! It also means join your local AFP chapter or any other organization where you can learn from your peers at little or no cost.

From what I have observed many have not yet taken that "self re-examination and assessment" or have made few significant changes in there procedures in the last 2 years. 

If your organization has re-examined / re-assessed what important changes have you made?

  • Make a comment below and share what changes you have made.
  • If you have not, share why you have not.
I'm interested to know.

The Empty Handed Giving blog is dedicated to sharing ideas that work. You can get good ideas here by visiting, reading, and implementing. If you don't understand something simply ask here - remember conversations are always free.

Wednesday, January 9, 2013

Behind this blog's title


Several years ago I was having a conversation with the creative director of a print advertising company.  After a few minutes the creative director mentioned how difficult it must be "to go hat-in-hand and beg for money."  A description I dislike - a lot.

"No" I responded, "That's not how its done. When you have a good cause with a compelling need, delivered in a thoughtful, and professional way - there is no begging. My hands are always empty - and I never carry a hat."

My remark, granted a bit forceful, was met with a momentary blank stare, complete with blinking eyes, and a quiet, thoughtful expression. A few more silent moments passed, cocking his head he remarked, "empty handed giving - an interesting concept."

That conversation provided the phrase that, when properly understood, is the essence of everything that we believe and embrace. GPB Associates LLC works everyday to share professionalism and ideas that work in nonprofit fundraising.


Perhaps what is shared will ring true to you. Check in regularly. I invite your thoughts, remarks and questions.  Sharing is key to learning. I learn from experience and others everyday.